Verify instructions before you act.

How Puridex protects accounts

• Role-separated user, merchant, and admin workspaces.
• Email verification, optional 2FA, throttled sign-in flows, and session-aware mobile access.
• Security-sensitive actions are logged for operational review.

How deposits are verified

• Deposits are checked against supported assets, networks, and payment instructions.
• Crypto deposits require network confirmation before crediting the Puridex account balance.
• Users should only send from supported networks and should keep proof or transaction hashes.

How withdrawals are reviewed

• Withdrawal requests reserve the account amount first, then move through operational review.
• KYC, account status, destination details, and risk signals may affect processing.
• Support may ask clarifying questions through official Puridex channels only.

KYC and platform protection

• KYC reduces impersonation, abuse, payment disputes, and restricted-account activity.
• Verification status controls access to higher-risk actions such as withdrawals and selected trading flows.
• Puridex does not use KYC language to guarantee profit or financial outcomes.

Merchant order safety

• Merchant onboarding, documents, contracts, and settlement accounts are reviewed before order eligibility.
• Orders include deadlines, proof upload, completion review, and admin oversight.
• Merchants should only act on orders visible inside the Puridex merchant portal or app.

What Puridex will never ask for

• Your password, seed phrase, private key, or full 2FA code.
• Remote access to your device or wallet.
• A payment to a personal account, unofficial wallet, or agent outside the platform instructions.

Deposit safety rules

• Verify the asset, network, amount, and destination before sending.
• Do not reuse old instructions unless the current deposit screen still shows them.
• Contact support@puridex.pro before sending if anything looks inconsistent.

Investment risk notice

• Digital asset activity and plan subscriptions involve risk.
• Read the Risk Disclosure before funding, trading, or subscribing to plans.
• Puridex Trust Center information is not a financial guarantee or profit promise.

Official communications

• Official support email: support@puridex.pro.
• Important Puridex messages may include a reference code such as PX-YYYYMMDD-XXXXXXXX.
• Use the Verify a Puridex Message tool before trusting urgent payment or account instructions.