Puridex values user privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Puridex collects, uses, stores, and discloses information when users access the Puridex website, mobile application, and related services.
1. Information We Collect
Puridex may collect the following categories of information:
a. Account Information
When users create or manage an account, Puridex may collect information such as name, email address, phone number, date of birth, address, country, and other registration details.
b. Verification Information
To support identity verification, compliance, and account security processes, Puridex may collect KYC-related information such as identity documents, proof of address, photographs, selfies, and related verification materials.
c. Financial and Transaction Information
Puridex may collect data related to wallet balances, deposits, withdrawals, transaction history, plan subscriptions, and market-related activity carried out through the platform.
d. Device and Technical Information
Puridex may collect device information, app version, browser type, IP-related metadata, push notification token, language settings, and other technical data needed to operate and secure the platform.
e. Support and Communications
When users contact support or submit tickets, Puridex may collect support messages, attachments, and related correspondence.
2. How We Use Information
Puridex may use collected information to:
- create and maintain user accounts
- verify user identity
- provide platform functionality
- process account-related requests
- support deposits, withdrawals, and other account activity
- provide security monitoring and fraud prevention
- send account alerts, notifications, and service messages
- respond to support requests
- improve platform performance, stability, and user experience
- comply with legal, security, and operational obligations
4. Data Retention
Puridex retains data for as long as reasonably necessary for account operation, compliance, dispute resolution, security monitoring, support handling, and legitimate business purposes, subject to applicable law and internal operational requirements.
5. Data Security
Puridex uses reasonable technical and organizational measures to help protect user information. However, no internet-based platform can guarantee absolute security, and users should also take steps to protect their credentials and devices.
6. User Responsibilities
Users are responsible for maintaining the confidentiality of their login information, using strong passwords, and reporting unauthorized account activity promptly.
8. Third-Party Services
The platform may rely on third-party tools or service providers for infrastructure, notifications, analytics, communications, verification, or account support. Such services may process information as necessary to perform their role.
9. International Use
Depending on infrastructure and service-provider arrangements, information may be processed in jurisdictions different from the user’s country of residence.
10. Access, Correction, and Requests
Users who need help regarding their account information, support records, or privacy-related questions may contact:
11. Changes to This Policy
Puridex may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
12. Contact
For privacy questions or requests, contact: